Policies | Kenya’s Keys — L&D, Coaching & Booking Terms

Thank you for choosing Kenya’s Keys. To keep your coaching, training, or lesson experience clear and consistent, here are our policies and procedures to follow.

Payment

All services to include, but not limited to single sessions, monthly packages, music lessons, and digital products are paid in full at time of booking or purchase. All sales are final. No make-ups. No refunds.(Executive Package coaching clients: see installment option below)

Music Lessons Enrollment

Music lessons monthly package pricing covers lessons from September-May. Payments are spread out equally over that 9-month period. You’re billed on the 1st of the month. Mid-month starts are prorated from the 1st of the month.

Enroll in monthly lessons within 7 days of your single session and receive the cost of that single session as credit toward your first month of weekly lessons.

Tuition factors in breaks, holidays, and occasional missed lessons. There are no make-up sessions. Submit video or audio for feedback, should you miss a lesson to ensure continuity between sessions.

Summer lessons (June-August) are available as single sessions or packages of 4 sessions.

Packages expire 60 days from purchase. Purchasing a package locks your lesson into the same day and time each week.

Rate changes are announced at least 30 days in advance.

Ending lessons requires email notification to Kenya@KenaysKeys.com at least 7 days before the first of the month you anticipate ending lessons.

Cancellations & Rescheduling — Coaching

Email Kenya@KenyasKeys.com to cancel or reschedule your coaching sessions at least 24 hours in advance to avoid forfeiting it. Cancellations made less than 24 hours in advance are forfeited, with no makeup.

Coaching Session Windows

Single Sessions must be scheduled within 30 days of purchase and are forfeited if not scheduled within this window, with no refund. Intensive sessions (4 total) must be completed within 6 weeks of booking. Executive Package sessions (8 total) must be completed within 10 weeks of booking. Unused sessions do not carry forward and are not refunded.

Executive Package Payment Plan

The Executive Package may be paid in two installments: 50% at booking, 50% due before session 4. Total cost is the same whether paid in full or in installments. All payments remain final — no refunds.

Digital-to-Coaching Credit

Clients who purchase a digital training product within 90 days of booking a 1:1 coaching package may apply the price of their highest-tier digital purchase as credit toward that coaching package. Credit is based on the single highest tier owned — not stacked across multiple purchases — and applies once, to the client’s first coaching booking following the digital purchase.

Corporate & Organizational Engagements

Deposits, contracts, and payment terms for workshops, keynotes, and retainers are outlined individually in each client agreement.

Media Release

We occasionally take pictures and record videos of success in action.

Sessions may occasionally be photographed or recorded for marketing purposes across the website and social media. Opt out anytime by emailing Kenya@KenyasKeys.com. 

Scheduled Closures

We serve clients year-round at Kenya’s Keys, but occasionally, we do take breaks so that we can rejuvenate those creative juices and continue to provide you our very best selves. Please note the following closures.

Kenya’s Keys is closed on the following dates:

• Aug 10-Aug 14, 2026
• Nov 23-27, 2026
• Dec 21, 2026-Jan 4, 2027
• Mar 15-19, 2027
• May 31-Jun 4, 2027
• Jun 30 – Jul 6, 2027

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