Policies | Kenya’s Keys — L&D, Coaching & Booking Terms

Thank you for choosing Kenya’s Keys. To keep your coaching, training, or lesson experience clear and consistent, here are our policies and procedures to follow.

Payment

All services to include, but not limited to single sessions, monthly packages, music lessons, and digital products are paid in full at time of booking or purchase. All sales are final. No make-ups. No refunds.

Music Lessons Enrollment

Music lessons monthly package pricing covers lessons from September-May. Payments are spread out equally over that 9-month period. You’re billed on the 1st of the month. Mid-month starts are prorated from the 1st of the month.

Enroll in monthly lessons within 7 days of your single session and receive the cost of that single session as credit toward your first month of weekly lessons.

Tuition factors in breaks, holidays, and occasional missed lessons. There are no make-up sessions. Submit video or audio for feedback, should you miss a lesson to ensure continuity between sessions.

Summer lessons (June-August) are available as single sessions or packages of 4 sessions.

Packages expire 60 days from purchase. Purchasing a package locks your lesson into the same day and time each week.

Rate changes are announced at least 30 days in advance.

Ending lessons requires email notification to Kenya@KenaysKeys.com at least 7 days before the first of the month you anticipate ending lessons.

Book Your First Session

Cancellations & Rescheduling — Coaching

Email Kenya@KenyasKeys.com to cancel or reschedule your coaching sessions at least 24 hours in advance to avoid forfeiting it. Cancellations made less than 24 hours in advance are forfeited, with no makeup.

Corporate & Organizational Engagements

Deposits, contracts, and payment terms for workshops, keynotes, and retainers are outlined individually in each client agreement.

Media Release

We occasionally take pictures and record videos of success in action.

Sessions may occasionally be photographed or recorded for marketing purposes across the website and social media. Opt out anytime by emailing Kenya@KenyasKeys.com. 

Scheduled Closures

We serve clients year-round at Kenya’s Keys, but occasionally, we do take breaks so that we can rejuvenate those creative juices and continue to provide you our very best selves. Please note the following closures.

Kenya’s Keys is closed on the following dates:

  • Aug 10-Aug 14, 2026
  • Nov 23-27, 2026
  • Dec 21, 2026-Jan 4, 2027
  • Mar 15-19, 2027
  • May 31-Jun 4, 2027
  • Jun 30 – Jul 6, 2027

Visit Our Latest Blog Posts Below

Overhead Camera Set-Up

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Overhead Camera Set-Up is as Simple as 1-2-3Setting up an overhead camera view of your hands on the piano or keyboard is critical, especially for beginners. This visual support helps to show your students exactly what finger goes where when. An overhead view also...

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